Accessibility statement
Centre for Public Communication of the City of Warsaw undertakes to ensure the accessibility of its website in accordance with the Act of 4 April 2019 on the digital accessibility of websites and mobile applications of public sector bodies. This accessibility declaration applies to the website: City Volunteering Portal
Date of publication of the website: 2 February 2026
Date of the last significant update: 2 February 2026
Digital accessibility status
This website is partially compliant with the Annex to the Act of 4 April 2019 on the digital accessibility of websites and mobile applications of public sector bodies due to the non-compliances and exclusions listed below.
Inaccessible content
Non-compliance with the annex
Where an error occurs in a form, some form field labels append an error message to the label name.
Some form fields do not have programmatically associated labels.
Some form fields do not include attributes supporting automatic completion.
Some pages do not provide a mechanism to quickly skip repetitive blocks using keyboard focus.
Insufficient contrast within certain buttons and form fields.
Some controls do not provide clear instructions for use.
Some PDF files published by offer organisers may not be fully digitally accessible.
Some video materials may not include subtitles.
Content not covered by the regulations
Location maps of individual volunteering sites
Preparation of the accessibility statement
Date of preparation of the statement: 2 February 2026
Date of the last review of the statement: 2 February 2026
The statement was prepared on the basis of an assessment carried out by Golden Grid Agency. The results of the assessment are presented in the Audit Report . The errors identified during the audit have been partially corrected in accordance with the contractor’s declaration.
Facilities, limitations and other Information
Digital accessibility error remediation plan
We plan to implement corrections by the end of February 2026 to eliminate the majority of errors arising from the requirements of the annex listed above. Remaining accessibility errors resulting from the Decidim platform itself (i.e., the lack of programmatic linking of labels with form fields, alert elements assigned to control names) will be reported to the Decidim community for correction and to improve digital accessibility.
Feedback and contact information
Any issues regarding the digital accessibility of this website can be reported to Ms. Barbara Rogalska by email at ochotnicy@um.warszawa.pl or by phone at 22 443 34 00.
Everyone has the right to request that this website or its elements be made digitally accessible.
When submitting such a request, please provide:
your full name,
your contact information (e.g., phone number, email),
the exact address of the webpage where the element or content is not digitally accessible,
a description of the problem and your preferred way of having it resolved.
We will respond to your submission as soon as possible, no later than 7 days from its receipt.
If this timeframe is insufficient for us to resolve the issue, we will inform you and provide a new deadline by which the reported accessibility issues will be corrected or the information provided in an alternative format. This new deadline will not exceed 2 months.
If we are unable to ensure digital accessibility of the website or content indicated in your request, we will offer you access to it in an alternative format.
Handling requests and complaints related to accessibility
If, in response to your request for ensuring digital accessibility, we refuse to provide the digital accessibility you requested, and you disagree with this refusal, you have the right to submit a complaint.
You also have the right to submit a complaint if you do not agree to use the alternative access method we proposed in response to your request for digital accessibility.
Any complaint should be submitted in writing or by email to the management of our office:
Director of the Centre for Public Communication,
Address: ul. L. Kruczkowskiego 2, 00-412 Warsaw,
Email: sekretariat.cks@um.warszawa.pl.
Helpful information is also available on the government portal gov.pl.
You may also inform the Ombudsman (Rzecznik Praw Obywatelskich) and request intervention in your case.
Other information
Architectural accessibility
Information on the architectural accessibility of all buildings of the City of Warsaw Office and District Offices can be found at: https://wsparcie.um.warszawa.pl/-/dostepnosc-budynkow
Communication and information accessibility
Information on the communication and information accessibility of all buildings of the City of Warsaw Office and District Offices can be found at: https://wsparcie.um.warszawa.pl/-/dostepnosc-budynkow
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